Your purchase contract is concluded with the company Dicentra AG, Neuhofstrasse 8, 8630 Rüti ,VAT ID number: CHE-114.660.723.
1.1 All claims arising from and in connection with a contract concluded between the customer and Dicentra AG for the catalogue and online trade are always subject to these General Terms and Conditions, in their valid version at the time of concluding the contract.
1.2 In the case of conflicting provisions the order of precedence shall be:
1. Special terms of business for the individual services;
2. These General Terms and Conditions;
3. Provisions of the law.
Dicentra AG concludes contracts with customers who
a) have reached the age of 18 and have the capacity to act, and with
b) legal persons who are domiciled in Switzerland or in a member state of the European Union
(hereinafter referred to as "Customers"). Should an offer for an unaccepted customer be mistakenly taken on by Dicentra AG, then Dicentra AG is entitled to declare its withdrawal from the contract with the customer within an appropriate period.
3. Object of the contract
Distrelec shall deliver the goods ordered by the customer, or provide the services, within the framework of the acceptance of the offer. If a withdrawal/cancellation takes place, Dicentra AG is obliged to immediately credit to the customer's account any instalments and/or advance payments that may have been paid or, if requested, to repay them by means of a bank transfer.
4. Conclusion of contract
4.1 The contract is concluded after Dicentra AG accepts the customer's order.
Acceptance by Distrelec takes place when the customer receives the goods after they have been sent by Dicentra AG, or when the service to the customer is performed by Dicentra AG. If the customer places an order via the Internet, Dicentra AG shall promptly confirm the receipt of the order by electronic means. But the confirmation of the order does not yet constitute an acceptance of the contract.
4.2 The language of the contract is German.
5. Unavailability of ordered goods or service
Should Dicentra AG find after the order has been received that the ordered item or service is no longer available from Dicentra AG, any payments that have already been made shall be immediately reimbursed. Dicentra AG may choose to send, offer or provide to the customer an item or service of the same quality and price. In such a case, the customer is not obliged to accept. Dicentra AG shall bear the cost if such an item is returned by post.
6. Delivery/shipping costs
6.1 Unless the contractual parties have made other arrangements regarding the delivery time, Dicentra AG shall deliver the goods by transferring physical possession of the goods or control over the goods to you as customer, promptly, and not later than 30 (thirty) days after conclusion of the contract.
6.2 If Dicentra AG fails to comply with its obligation to deliver the goods at the time arranged with you as the customer, or within the set period stated in clause 1, then as the customer you shall then ask Dicentra AG to make the delivery within an extended deadline appropriate to the circumstances. If Dicentra AG does not deliver the goods within this extended deadline, then as the customer you are entitled to withdraw from the contract.
6.3 Dicentra AG shall take care to ensure a quick delivery, subject to its receiving the goods from its supplier. If part of the order cannot be delivered immediately, the remaining items shall be delivered later without recalculating the flat rate for shipping.
6.4 The shipping and handling costs are based on the value of the order and as well on the selected logistics service.