Privacy policy
Responsible party
Dicentra AG
Neuhofstrasse 8
CH-8630 Rüti
+ 41 (0)55 251 56 56
Your data subject rights
You can exercise the following rights at any time using the contact details provided:
- Information about your data stored by us and its processing,
- Correction of incorrect personal data,
- Deletion of your data stored by us,
- Restriction of data processing, if we are not yet allowed to delete your data due to legal obligations,
- Objection to the processing of your data by us and
- Data portability, provided that you have consented to the data processing or have concluded a contract with us.
If you have given us consent, you can revoke this at any time with effect for the future.
You can contact the supervisory authority responsible for you at any time with a complaint.
Purposes of data processing by the controller and third parties
We process your personal data only for the purposes stated in this privacy policy. We do not transfer your personal data to third parties for purposes other than those mentioned. We will only disclose your personal data to third parties if:
- You have given your express consent to this,
- The processing is necessary for the Performance of a contract with you,
- The processing is necessary for compliance with a legal obligation.
Collection of general information when you visit our website
When you access our website, information of a general nature is automatically collected by means of a cookie. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your Internet service provider and the like. This is exclusively information that does not allow any conclusions to be drawn about your person.
This information is technically necessary in order to correctly deliver the content of web pages requested by you and is mandatory when using the Internet. In particular, they are processed for the following purposes:
- Ensuring a smooth connection setup of the website,
- Ensuring the smooth use of our website,
- evaluating system security and stability, and
- for other administrative purposes.
The processing of your personal data is based on our legitimate interest from the aforementioned data collection purposes. We do not use your data to draw conclusions about your person. Recipients of the data are only the responsible body and, if applicable, order processors.
Anonymous information of this kind is statistically evaluated by us, if necessary, in order to optimize our Internet presence and the technology behind it.
Cookies
Like many other websites, we also use so-called “cookies”. Cookies are small text files that are transferred from a website server to your hard drive. Through this, we automatically receive certain data such as IP address, browser used, operating system and your connection to the Internet.
Cookies cannot be used to run programs or deliver viruses to a computer. Based on the information contained in cookies, we can facilitate your navigation and enable the correct display of our web pages.
Under no circumstances will the data we collect be passed on to third parties or linked to personal data without your consent.
Of course, you can also view our website without cookies. Internet browsers are regularly set to accept cookies. In general, you can deactivate the use of cookies at any time via your browser settings. Please use the help functions of your Internet browser to find out how to change these settings. Please note that individual functions of our website may not work if you have disabled the use of cookies.
SSL encryption
To protect the security of your data during transmission, we use state-of-the-art encryption methods (e.g. SSL) via HTTPS.
Registration of a customer account
When registering for the use of a customer account, some personal data is collected, such as name, address, contact and communication data such as telephone number and e-mail address. If you are registered with us, you can access content and services that we offer only to registered users. Registered users also have the option, if necessary, to change or delete the data provided during registration at any time.
End customers have the option of ordering as a guest without having to open a customer account.
Of course, we will also provide you with information about the personal data we have stored about you at any time. We will also be happy to correct or delete this data at your request, provided that there are no legal obligations to retain data. To contact us in this context, please use the contact details provided at the end of this privacy policy.
Order processing in the online store and customer account
We process the data of our customers in the context of ordering processes in our online store to enable them to select and order the selected products and services, as well as their payment and delivery, or execution.
The processed data includes inventory data, communication data, contract data, payment data and the data subjects of the processing include our customers, prospective customers and other business partners. The processing is carried out for the purpose of providing contractual services in the context of operating an online store, billing, delivery and customer services. In this context, we use session cookies to store the contents of the shopping cart and permanent cookies to store the login status.
We disclose the data to third parties only in the context of delivery, payment or in the context of legal permissions and obligations to legal advisors and authorities. The data is only processed in third countries if this is necessary for the fulfillment of the contract (e.g. at the request of the customer for delivery or payment).
Users can optionally create a customer account, in which they can view their orders in particular. As part of the registration process, the required mandatory information is provided to users. User accounts are not public and cannot be indexed by search engines. If users have terminated their user account, their data with regard to the user account will be deleted, subject to their retention is necessary for commercial or tax reasons. Data in the customer account will remain until its deletion with subsequent archiving in case of a legal obligation. It is the responsibility of the users to save their data in case of termination before the end of the contract.
External payment service providers
We use the following external payment service providers through whose platforms users and we can make payment transactions:
We use payment service providers as part of the performance of contracts.
The data processed by the payment service providers includes inventory data, such as the name and address, bank data, such as account numbers or credit card numbers, passwords, TANs and checksums, as well as the contract, totals and recipient-related information. The information is required to carry out the transactions. However, the data entered is only processed by the payment service providers and stored with them. I.e. we do not receive any account or credit card related information, but only information with confirmation or negative information of the payment. Under certain circumstances, the payment service providers transmit the data to credit agencies. The purpose of this transmission is to check identity and creditworthiness. In this regard, we refer to the terms and conditions and data protection information of the payment service providers.
For the payment transactions, the terms and conditions and data protection information of the respective payment service providers apply, which can be accessed within the respective websites or transaction applications. We refer to these likewise for the purpose of further information and assertion of revocation, information and other data subject rights.
Comment and upload function
When users leave comments in Animal Heaven and upload photos, in addition to this information, the time of their creation and, if applicable, the user name previously selected by the website visitor are also stored. This serves our security, as we can be prosecuted for illegal content on our website, even if it was created by users.
Contact form
If you contact us by e-mail or contact form regarding questions of any kind, you give us your voluntary consent for the purpose of contacting you. For this purpose, it is necessary to provide a valid e-mail address. This serves the assignment of the request and the subsequent response to the same. The provision of further data is optional. The information you provide will be stored for the purpose of processing the request and for possible follow-up questions.
Use of Google Analytics
This website uses Google Analytics, a web analysis service provided by Google Inc (hereinafter: Google). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, due to the activation of IP anonymization on these web pages, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.
The purposes of data processing are to evaluate the use of the website and to compile reports on website activities. Based on the use of the website and the Internet, other related services shall then be provided. The processing is based on the legitimate interest of the website operator.
You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: Browser Add On to disable Google Analytics.
Google AdWords
Our website uses Google conversion tracking. If you have reached our website via an ad placed by Google, a cookie is set on your computer by Google Adwords. The conversion tracking cookie is set when a user clicks on an ad placed by Google. These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of our website and the cookie has not yet expired, we and Google can recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies can therefore not be tracked across AdWords customers’ websites. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. The customers learn the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users.
If you do not wish to participate in the tracking, you can refuse the setting of a cookie required for this – for example, by means of a browser setting that generally deactivates the automatic setting of cookies or by setting your browser so that cookies from the domain “googleleadservices.com” are blocked.
Please note that you may not delete the opt-out cookies as long as you do not want any measurement data to be recorded. If you have deleted all your cookies in the browser, you must set the respective opt-out cookie again.
Use of Google Remarketing
This website uses the remarketing function of Google Inc. The function is used to present website visitors with interest-based advertisements within the Google advertising network. A so-called “cookie” is stored in the browser of the website visitor, which makes it possible to recognize the visitor when he or she visits websites that belong to the Google advertising network. On these pages, the visitor can be presented with advertisements that relate to content that the visitor has previously accessed on websites that use Google’s remarketing function.
According to its own information, Google does not collect any personal data during this process. If you nevertheless do not wish to use Google’s remarketing function, you can generally deactivate it by making the appropriate settings at http://www.google.com/settings/ads. Alternatively, you can deactivate the use of cookies for interest-based advertising via the ad network initiative by following the instructions at https://thenai.org/opt-out/.
Use of script libraries (Google Web Fonts).
In order to display our content correctly and in a graphically appealing manner across browsers, we use script libraries and font libraries such as Google Webfonts (https://fonts.google.com) on this website. Google Web Fonts are transferred to your browser’s cache to avoid multiple loading. If the browser does not support Google Web Fonts or prevents access, content is displayed in a standard font.
Calling up script libraries or font libraries automatically triggers a connection to the operator of the library. It is theoretically possible – although it is currently also unclear whether and, if so, for what purposes – that operators of corresponding libraries collect data.
The privacy policy of the library operator Google can be found here: https://www.google.com/policies/privacy/.
Use of Google Maps
This website uses Google Maps API to visually display geographical information. When using Google Maps, Google also collects, processes and uses data about visitors’ use of the map features. You can find more information about data processing by Google in the Google privacy policy. There you can also change your personal privacy settings in the Privacy Center.
Detailed instructions on managing your own data in connection with Google products can be found here.
Embedded YouTube videos
We embed YouTube videos on some of our websites. The operator of the corresponding plugins is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. When you visit a page with the YouTube plugin, a connection to YouTube servers is established. This tells Youtube which pages you are visiting. If you are logged into your Youtube account, Youtube can assign your surfing behavior to you personally. You can prevent this by logging out of your Youtube account beforehand.
If a Youtube video is started, the provider uses cookies that collect information about user behavior.
If you have deactivated the storage of cookies for the Google Ad program, you will not have to deal with such cookies when watching Youtube videos. However, Youtube also stores non-personal usage information in other cookies. If you would like to prevent this, you must block the storage of cookies in the browser.
For more information on data protection at “Youtube”, please refer to the provider’s privacy policy at: https://policies.google.com/privacy?hl=de&gl=de.
Social Plugins
We offer you the option of using so-called “social media buttons” on our website. To protect your data, we rely on the “Shariff” solution for implementation. This means that these buttons are only integrated on the website as a graphic that contains a link to the corresponding website of the button provider. By clicking on the graphic, you are thus redirected to the services of the respective provider. Only then will your data be sent to the respective providers. Unless you click on the graphic, no exchange of any kind takes place between you and the providers of the social media buttons. Information about the collection and use of your data in the social networks can be found in the respective terms of use of the corresponding providers. You can find more information about the Shariff solution here: http://www.heise.de/ct/artikel/Shariff-Social-Media-Buttons-mit-Datenschutz-2467514.html
We have integrated the social media buttons of the following companies on our website:
Facebook Inc (1601 S. California Ave – Palo Alto – CA 94304 – USA).
WhatsApp Inc (1601 Willow Road – Menlo Park, California 94025 – USA)
AddToAny – Bookmark & Share
This website offers the possibility to share content in social services via the AddToAny service. Data is only collected when these services are accessed by you. Since you can only use these services if you have a user account there and have to log in with your access data, the responsibility from this point on is no longer with us, because the creation of user accounts, i.e. membership of social services, requires your consent of the respective privacy policy. According to their privacy policy, the AddToAny service does not store any personal data. We also do not receive any data from AddToAny or data resulting from the use of the share buttons. AddToAny provides an opt-out option for a large number of advertising networks. You can opt-out directly by clicking this link.
Changes to our privacy policy
We reserve the right to adapt this privacy policy to ensure that it always complies with current legal requirements or to implement changes to our services in the privacy policy, e.g. when introducing new services. The new privacy policy will then apply to your next visit.
Questions
If you have any questions about data protection, please send us an e-mail: hc.artnecid@ofni.