Terms and Conditions

Dicentra AG

(Juli 2024)
Your purchase contract is concluded with the company Dicentra AG, Neuhofstrasse 8, 8630 Rüti,
UID number: CHE-114.660.723.

1. Scope

1.1 For all claims arising from and in connection with the conclusion of a contract between the customer and Dicentra AG in catalogue and online mail order business, these General Terms and Conditions shall always apply in the version valid at the time of the respective conclusion of the contract,
1.2 In the event of collisions, the following shall apply between the regulations as order of precedence:
1. special terms and conditions of the individual services;
2. these General Terms and Conditions;
3. statutory regulation.

2. Participants

Dicentra AG concludes contracts with customers who:
(a) who have reached the age of 18 and are capable of acting, and with
b) legal entities, in each case with their registered office in Switzerland or in a member state of the European Union
(hereinafter referred to as “Clients”). Insofar as the offer of an unaccepted Customer was inadvertently accepted by Dicentra AG, Dicentra AG shall be entitled to declare its withdrawal from the contract to the Customer within a reasonable period of time.

3. Subject matter of the contract

Dicentra AG delivers the goods ordered by the customer or provides services within the scope of the acceptance of the offer. In the event of withdrawal/cancellation, Dicentra AG shall be obliged to immediately credit any deposits and/or advance payments made or, if requested, to repay them by bank transfer.

4. Conclusion of contract

4.1 The contract shall be concluded after acceptance of the customer’s order by Dicentra AG.
Acceptance by Dicentra AG shall take place upon receipt of the goods by the customer after dispatch of the goods by Dicentra AG, or upon execution of the service at the customer’s premises by Dicentra AG. If the customer orders via the Internet, Dicentra AG will immediately confirm receipt of the order electronically. However, the order confirmation does not constitute acceptance of the contract.

4.2 The contract language is German.

5. Lack of availability of ordered goods or services

Should Dicentra AG discover after receipt of the order that the goods or services ordered are no longer available from Dicentra AG, any payments already made shall be refunded immediately. Dicentra AG may send or offer or provide the customer with goods or services of equivalent quality and price. In this case, the customer is not obliged to accept the goods. The costs of any return shipment shall be borne by Dicentra AG.

6. Delivery/shipping costs

6.1 The goods are generally delivered using normal parcel post. Registered packages must be explicitly requested by the customer and will be sent at an additional cost.

6.2 Unless the parties have agreed otherwise with regard to the time of delivery, Dicentra AG shall deliver the goods by transferring physical possession of or control over the goods to you, the customer, without undue delay but not later than 30 (thirty) days after the conclusion of the contract.

6.3 If Dicentra AG has not fulfilled its obligation to deliver the goods at the time agreed with you as the customer or within the period referred to in paragraph 1, you as the customer shall require Dicentra AG to make delivery within such additional period as is reasonable in the circumstances. If Dicentra AG does not deliver the goods within this additional period, you as the customer are entitled to withdraw from the contract.

6.4 Subject to self-supply, Dicentra AG will ensure prompt delivery. Should part of the order not be available for immediate delivery, the remaining goods will be delivered at a later date without any additional charge for transport.

6.5 The postage and packaging costs depend on the order value as well as on the requested logistics services.